Taking your client experience for granted is impacting your reputation.
Get a fully mapped out client experience system with this 2 week intensive - relaunches 25th June
If you want to be the best in your industry, you need to put your client experience first… JUST SAYIN’
BUILDING YOUR BRAND REPUTATION
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BUILDING YOUR BRAND REPUTATION 〰️
A lack of rave reviews is a direct symptom of a weak client experience.
YOU KNOW THE FEELING…
You’re pulling all the levers in your business day to day, trying to stay organised and ‘in flow’ but somehow there isn’t enough time to do it all.
You’re sweating over your keyboard because you know full well you should be offboarding your client from last week but you’re still fighting a huge to do list of other priorities.
This also looks and feels like:
Your brand reputation is dwindling because you haven’t mapped out your project delivery experience and projects are becoming delayed
You’re spending way too long manually onboarding clients faffing with repetitive tasks that could be automated
Don’t have a clue how to improve your CX because you’ve never reviewed it in full. You just started your business and by chance it’s grown
It’s costing you money in time to keep making changes/amends to projects you’ve dropped the ball on because you have no client delivery template to support you
You can’t grow your business because you’re systems aren’t working for you
Client referrals come from your client experience
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Client referrals come from your client experience 〰️
Imagine the glowing reviews landing in your inbox…
And the feeling that:
+ You are super clear on your systems, know how to use them to create an incredible experience for your clients
+ Your dream client experience workflow is mapped out in a clear and visually exciting format
+ You understand what weaknesses your current client experience has, what impact this may have and how to improve it
+ You can confidently choose which tech tools you want to support you, and now you can clearly see what you need them to do for you!
+ You’re empowered about investing in systems in future
Introducing
Experience Design
Together we’ll go through your client experience in FULL for one of your services. Learn to confidently map your dream onboarding, offboarding and project delivery.
Reflect
We kick things off with a deep-dive into what your client experience looks like right now. You'll tell me what's clunky, what’s working, and what’s driving you round the bend. Think: voice note confessional meets biz therapy. I’ll take your challenges and turn them into opportunities to simplify, smooth out your workflow, and make your clients feel really well looked after.
Design
A 90-minute power session where we map out your dream client experience. I’ll come prepped with ideas and improvements based on what you shared. We’ll sketch out smarter systems, pinpoint where to add automation, and plot a journey your clients will rave about. All without you sounding like a robot.
audit
Together we’ll pick 2 forms and 3 emails that get the most action in your business and I’ll give them a full CX overhaul. I’ll dig into the language, logic, layout, and make sure they’re pulling their weight (and actually impressing your clients, not just taking up digital space).
Enhance
This is where the magic happens. We’ll spend two weeks refining, polishing and turning your good ideas into a standout experience. You’ll get my eyes (and high standards) on your systems throughout — plus a 30-minute wrap-up call to tie it all in a neat lil’ bow. You’ll leave with confidence, clarity and a client experience that makes you proud.
Client love
Hanna - Hanna Ali Photography
“It's made me really see my business in a new way by thinking about all the little things I do and then realising that I do a lot more than I think whilst also identifying the gaps
Harriet helped me design my client journey experience with Dubsado in mind and it was the first time that I saw a visual map of the things I do when a client first reaches out to me and it’s given me loads of ideas of how to implement more and other parts of my small business having seen that. She is really lovely to work with and I cannot recommend her enough - I know that my client experience will be 10x better having worked with you. You’re the best xx”
Your clients shouldn’t be chasing you for project updates
Design a client experience that delivers timelines, check ins and updates on auto.
WHAT YOU GET
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WHAT YOU GET *
+ 2 week 1:1 Intensive
+ 90 Minute Design Meeting
+ ONE full Client Experience Designed
+ Asset audit
+ 30 minute wrap up call
+ 2 weeks Messaging Support
FAQS
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In my experience each service providers CX is very different, some processes are short and sweet others longer and more complex. So it depends on you and your business but we will map out at least one client experience for one of your services.
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Not during the 2 weeks but if you need multiple services mapped out we can absolutely do that, get in touch to chat about timings.
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Absolutely! I’m a Certified Dubsado Specialist + ClickUp Expert plus I love Zapier so those are the ones I use most but I’ll let you know how the processes would work with other tech tools you might already have in your business.
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There’s a pre session questionnaire to answer 1 week before - 1 hour for this. 90 minutes for our call. And I would recommend around 30 mins a day for in between calls to ensure you get the most of the experience working with me.
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No! I’ve designed this offer with everyone in mind. Just because I love Dubsado & ClickUp doesn’t mean you need to. I’ll create your design with your chosen tech tool in mind!
HELLO, I’M HARRIET
The Operations Manager & Systems Strategist that will turn your business life & client experience upside down in the best possible way.
With a background in the luxury events space managing the expectations of billionaire clients, I now help 6 figures business owners create high end client experiences via streamlined operations that give you the space to scale whilst enjoying daily freedom.
