the client experience workshop

dATE: 25th June
time: 2pm GMt
location: zoom

Discover the power of the most underrated marketing tool. Your clients.

Join me inside this 60 minute workshop, where I’ll show you every detail of my tried-and-tested process so you can wow your clients from day one without the need to constantly be in your business.

You’ll learn my secrets that have clients excited from the moment they think about working with you, to the day they glide through their offboarding with you.

I know you’re an incredible service provider, maybe you’re struggling to land clients or stay organised so your clients feel well looked after? And you’re wondering why they aren’t referring you?

This workshop is what you need to discover how to keep them, wow them and have them telling everyone about you so you always have new clients coming your way.

Would you love to…?

Welcome your clients into your business with such ease leaving them so excited to work with you they have referred you before you even start?

Have most of your new clients finding you through word of mouth so you could spend less time marketing yourself on social media?

Understand your client on a deeper level than before. It’ll be ten times easier to give them an experience that blows them away, so that they shout your name from the rafters?

Give more time to the delivery of your service so you could give your clients project all the attention it needs. Rather than having your head in too much admin?

But right now these are all too familiar…

You’re frustrated because your clients seem happy enough but you’re wondering why you can’t seem to get feedback or testimonials.

You are confident + brilliant at delivering a stand out service for your clients, but in the background of your business your client onboarding and offboarding doesn't reflect that stellar service.

You spend so much time serving your clients and getting them results, you haven't got a second to figure out how to retain them when their contracts up.

You’re not good at remembering what to send your clients because everything is so manual. Things are falling through the cracks + you keep forgetting things link zoom links or important questionnaires, or worse… invoices!

BOOK YOUR SPACE

I’m Harriet

…and I am weirdly passionate about client experience - because I truly do believe that it’s not just about what you say or deliver. It's how you make someone feel that will leave them singing your praises forever more!

My background of years in luxury events + customer service mean it’s ingrained in me to see all the tiny details that make for a stand out client experience. I know how to nail the delivery of excellent services making sure your clients never experience their journey with you!

I believe your clients deserve the best of you, in every way - not just in the beautiful service you deliver but in their experience with you from day one, so let me show you how to wow the Veja’s (IYKYK) off them.

The Client experience Workshop

What is it?

A 60 minute interactive workshop where I’ll guide you through various virtual activities and you will learn just some of the following:

Gain some fresh perspective on how to see beyond the service you deliver so you can find the gaps and know exactly what you can do today to plug them and really impress your clients.

Learn some simple ways to automate processes even if you don’t have a fancy CRM system so you never have to worry you forgot anything for your client

The importance of mapping the client experience from start to end ensuring that not only is your client SO well looked after, but you aren't wasting hours on each new client.